Last updated: 28 May 2026
This privacy policy explains how House Removals London Ltd (“we”, “us”, “our”) collects and uses personal information when you use houseremovalslondon.uk and when you contact us about removals, clearance, cleaning, or related services.
1. Who we are (data controller)
House Removals London Ltd
73 Windsor Avenue, New Malden, Surrey KT3 5HE, United Kingdom
Phone: 020 3302 5882
Email: contact@houseremovalslondon.uk
Registered in England and Wales. Companies House number: 13867654 (House Removals London Ltd).
For data protection questions, contact us using the details above.
2. What personal data we collect
We may collect:
- Identity and contact data - name, phone number, email address, addresses (collection and delivery), and other details you provide in forms or by phone or email.
- Enquiry and job data - move/clearance dates, property type, inventory descriptions, access notes, and messages you send us.
- Technical data - IP address, browser type, device information, and similar data from server logs when you visit our website.
- Communications data - records of correspondence related to your enquiry or booking, where relevant.
- Cookie and similar technologies data - see section 8 below.
We do not routinely collect special category data (e.g. health information) unless you choose to provide it (for example, to describe access needs). Please only share what is necessary.
3. How we collect data
- Forms on our website (quote and contact forms).
- Phone calls, email, and live chat (including messaging channels you select).
- Automatically when you browse our site (cookies, logs, and similar technologies).
4. Why we use your data and lawful bases (UK GDPR)
We process personal data only where we have a lawful basis under UK GDPR:
- Contract - to provide a quote, arrange, and deliver services you request.
- Legitimate interests - to respond to enquiries, improve our website and services, prevent fraud, and promote our business in a proportionate way. You may object where this applies (see section 9).
- Legal obligation - where we must keep records for tax, insurance, or regulatory purposes.
- Consent - for non-essential cookies and similar technologies. You may withdraw consent at any time.
5. Who we share data with
We share data only when needed, with appropriate safeguards, including:
- Service delivery - staff and subcontractors involved in your job (e.g. removals crews), where required to perform the service.
- Website and IT providers - hosting, email delivery, security, and other services that help us run our website and systems.
- Form and communication tools - providers that process form submissions, messages, or live chat (e.g. WhatsApp), according to their own policies.
- Advertising and analytics partners - including Google for conversion/measurement on this site. Google may process data according to Google’s Privacy Policy.
- Professional advisers - accountants, insurers, or lawyers where necessary.
- Authorities - if required by law or to protect rights and safety.
We do not sell your personal data. Some providers may process data outside the UK. Where they do, we rely on appropriate safeguards (such as UK adequacy regulations or standard contractual clauses) as applicable.
6. How long we keep data
We keep personal data only for as long as needed for the purposes in this policy - for example to handle enquiries, provide services, meet legal or tax obligations, and resolve disputes. How long we keep it depends on the type of data and why we hold it. When we no longer need it, we delete or anonymise it where we can.
7. Security
We use reasonable technical and organisational measures to protect personal data (including secure hosting and access controls). No method of transmission over the internet is 100% secure; please avoid sending sensitive documents by unsecured email unless we confirm a secure method.
8. Cookies and similar technologies
Our website uses cookies and similar technologies to operate the site, remember preferences, measure advertising performance, and understand how visitors use the site.
Essential cookies - needed for the site to function (for example, security and form operation).
Non-essential cookies - including those used for Google Ads measurement and related analytics (for example Google Analytics). These are placed only after you consent through our cookie banner.
A detailed list of cookies, purposes, and retention periods is in our Cookie Policy (UK). You can change your choices at any time using Manage consent on any page.
How long cookies last varies (from session-only to up to about 24 months).
You can also control cookies through your browser settings. Blocking cookies may affect how the site works.
9. Your rights
Under UK data protection law you may have the right to:
- Access the personal data we hold about you.
- Ask us to correct inaccurate data.
- Ask us to erase data in certain circumstances.
- Restrict or object to processing in certain circumstances.
- Data portability, where applicable.
- Withdraw consent where processing is based on consent.
- Lodge a complaint with the Information Commissioner’s Office (ICO): ico.org.uk/make-a-complaint, or by phone 0303 123 1113.
To exercise your rights, email contact@houseremovalslondon.uk. We may need to verify your identity before responding.
10. Children
Our services are not directed at children under 16. We do not knowingly collect their personal data. Contact us if you believe we have done so.
11. Links to other websites
Our site may link to third-party sites (for example, social media). We are not responsible for their privacy practices. Read their policies before providing personal data.
12. Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top will change when we do. Significant changes may also be highlighted on the website where appropriate.